Financial Software Application Support Representative #0322-0028
Financial Software Application Support Representative
Financial Software Application Support Representative (Civil Service title: Application Support Representative): The approximate annual 12-month salary for this position is $45,377, 14 paid holidays per year, accrued vacation days, sick days and personal days. Other benefits include health insurance, dental insurance, and the option to join the NYS Local Retirement system. The workday is from 8:00 am-4:00 pm.
The successful candidate will work at the Education Campus, Harlem Road West Seneca, NY. The candidate must be an initiative-taking individual who is capable of learning, supporting, and training school district staff on the WinCap software application. Activities include support call resolution; regional travel for one-on-one, small, and large group training or presentations; assist with creation and maintenance of team documentation and detailed training and workshop materials. The ideal candidate should have a good working knowledge of Microsoft Office tools; familiar with using financial software applications; be able to move data between applications using import/export functionality within the software. They must have good oral and written communication skills and be able to work within a team environment, with district employees, and with vendor support personnel. The candidate will establish and maintain positive working relationships with everyone and places customer satisfaction as a number-one priority.
Requirements include information technology experience delivering customer service and support and minimum qualifications of either
1.) 1 year experience with a Bachelor’s Degree, or
2.) 3 years’ experience with an Associate’s Degree, or
3.) 5 years’ experience with a High School diploma.