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Assistant, Institutional Effectiveness (Re-advertised)

Guilford Technical Community College   Jamestown, NC   Full-time     Analysis
Posted on September 24, 2021
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The Institutional Effectiveness Assistant will assist with analysis and reporting that supports the planning, course evaluations, and surveys of Guilford Technical Community College (GTCC). The Institutional Effectiveness Assistant is expected to maintain an advanced understanding of internal and external reporting requirements, College operational guidelines and policies, and GTCC’s data management systems. 
 
The person in this position will coordinate the administration of online campus wide surveys, including course evaluations. The incumbent will assist faculty and staff in research design for survey projects and implement all phases of the survey process. This includes developing and maintaining online survey instruments, administering the surveys, conducting appropriate analysis, monitoring the results, and reporting on results. The incumbent will work directly with IR staff and clients. 
 
The Institutional Effectiveness Assistant is expected to maintain and collect activities required for campus-wide institutional effectiveness. This entails maintaining the reporting calendar for program review and annual planning, updating forms to reflect changes, communicating deadlines and reminders of due dates, tracking the accurate and complete compilation of required documents from various departments and divisions; and preparing institution-wide reports. 
 
Additionally, the Institutional Effectiveness Assistant may compile data required for regular reporting to the state and federal government, accrediting organizations, and grant activities; respond to ad hoc requests coming to Institutional Research; and provide routine institutional reporting. 
 
The position is responsible for frequent handling of confidential data and must maintain compliance with FERPA and other applicable laws and regulations. As such, the position is held to the highest ethical standards in supporting decision-making across the College.
Duties/Functions
• Develop survey questions that will provide valid and reliable results. 
• Administer internal web-based surveys and course evaluations using an online 
course evaluation platform (currently Campus Labs). 
• Manage campus survey projects. 
• Utilize appropriate programming (typically SAS, Excel, and Informer) to identify populations and select samples, create data files, clean data, perform statistical analyses, output data tables in various formats. 
• Monitor the progress of surveys, provide support to those to those in the survey process, correcting problems as necessary. 
• Conduct qualitative analysis of survey results as needed. 
• Interpret survey results and prepare reports. 
• Support the timeline for reporting on the College’s Strategic Plan, operational 
plans, and program review cycle. 
• Provide program management to the planning and program review processes. 
• Participate, along with other IR staff, in regular environmental scanning. 
• Compile planning and review information for annual reporting. 
• Serve as the trainer for all college personnel in the use of the Institutional 
Effectiveness and Assessment software, currently Campus Labs. 
• Produce reports in the Institutional Effectiveness and Assessment Software 
Platform to meet client needs, including program review, unit planning units, 
budget requests, and overall college planning. 
• Provide user access, manage, and maintain the Institutional Effectiveness and 
Assessment software platform, currently Campus Labs, for program review, 
planning, credentialing, and assessment. 
• Support timely and accurate reporting to state and federal agencies, surveys, 
contracting organizations and external funding sources. 
• Provide support to ensure compliance with federal, state, contracted services, grant 
program, and accrediting organizations laws, rules, regulations, and requirements. 
• Assist the faculty-led assessment process by producing reports related to assessment information housed in the Institutional Effectiveness software, currently Campus Labs. 
• Utilize various database querying tools to solve problems and generate reports. 
• Assist with compilation and production of dashboard updates. 
• Develop and maintain a documentation process for all mandated planning, 
program review, and institutional survey reports. 
• Perform basic statistical analyses and reporting. Most frequently, present data in 
summary form and simple graphics. 
• Maintain a broad, detailed knowledge of reporting and analytical tools. 
• Utilize practices that support data quality. 
• Participate in process quality improvement efforts. 
• Any and all other duties as assigned.
Difficult Challenges
• Dealing with frequent interruptions 
• Working on multiple tasks concurrently while meeting deadlines for time-sensitive projects 
• Learning new software solutions as needed.
Contacts
• Institutional Research department 
• Deans, department chairs, and directors
Education Required
· Bachelor’s degree or higher with a strong quantitative component (e.g. educational/social science,  business administration, STEM). 

 Or 

- Bachelor’s degree or higher from an accredited university with five years of experience in a directly related area (i.e. Institutional Planning, Program Review, Project Management, or survey research) 
Education Preferred
• Advanced coursework beyond bachelor’s level in statistics or research methods, especially social science statistics and/or survey research methods.
Experience Required
  •  Three years of directly related professional experience.
  •  Experience with survey design and analysis.
  •  Experience managing multi-step projects requiring input and work from many individuals.
  •  Demonstrated intermediate skills in MS Office Excel, Word and Power Point (determined by pre-employment testing).
Experience Preferred
  •  More than three years of directly related professional experience,
  •  Three or more years in a related position at a post-secondary education institution. 
  •  Three or more years of experience in an Institutional Research or Institutional Effectiveness office.
  •  Experience working with Institutional Effectiveness software for program review, service review, and planning.
  • Experience with Entrinsik Informer and Ellucian (Datatel) Colleague, or similar business intelligence and ERP systems.
  •  Knowledge of SACSCOC Institutional Effectiveness requirements.
  •  Knowledge of higher education reporting requirements.
  •  Experience reviewing data according to reporting requirements and policies.
  •   Experience working with SAS or SAS Enterprise Guide
KSA Required
• Proficiency with web-based survey software. 
• Demonstrated advanced skills with MS Office Excel (determined by pre-employment testing). 
• Demonstrated intermediate skills in MS Office Word and Power Point (determined by pre-employment testing). 
• Knowledge of higher education reporting requirements. 
• Uncompromising attention to accuracy and detail. 
• Knowledge of project management 
• Knowledge of basic statistics and data analysis 
• Knowledge of pivot tables and graphs 
• Knowledge of Adobe Acrobat Pro, Microsoft Excel, Word, and PowerPoint 
• Knowledge of data management and data manipulation techniques 
• Organizational skills 
• Ability to communicate effectively, both orally and in writing 
• Ability to work with minimal supervision. 
• Ability to work well in a team setting and to establish and maintain effective working relationships. 
• Understanding of best practices in data visualization. 
• Solid problem-solving skills. 
• Desire and demonstrated ability to learn new skills. 
• Demonstrated interest in professional development and learning new skills, processes, and technologies. 
• Ability to work well with individuals of diverse backgrounds. 
• Dependability, creativity, and a strong work ethic.
KSA Preferred
• Knowledge of SACSCOC Institutional Effectiveness requirements. 
• Knowledge of North Carolina Community College System policies and procedures 
• Knowledge and experience with data visualization, Power BI preferred.
Department/Job Specific Requirements
• Ability to work independently and ensure confidentiality where appropriate. 
• Self-starter who is goal and result oriented. 
• Plan and perform work where only general methods may be available. 
 
The following (compliance) training is required and must be completed within the first 30 days of hire with annual 
refresher training thereafter: 
• Ethics 
• Safety/Shooter on Campus 
• Personal Information Protection Training (PIP) 
• Anti-Discrimination/Harassment & Title IX 
• Other training may be required as determined applicable.
Physical Demands
Physical Activity: Primarily sitting 
Environmental Hazard(s): <15% 
Lifting: <=20 lbs.
Posting Type Staff